Terms of delivery

Online store

Hujaus is a trademark of Viipoke Oy.

HUJAUS / Viipoke Oy

Kämnerinkuja 4 LT 1

00750 Helsinki

 

+358400420399

info@hujaus.fi

www.hujaus.fi

2871794-3

 

The store sells products to individuals of legal age. Product prices include VAT in Finland. We reserve the right to change prices and delivery conditions.

Ordering

Products are ordered in the online store by moving them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or the clarification of ambiguities arising in it, unless specifically stated otherwise. When ordering from the online store, you are required to have familiarized yourself with and agreed to the delivery conditions valid at any given time.

Payment and payment methods

Paytrail Oyj (2122839-7) operates as the payment intermediary service provider and in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution licence. In cases of complaints, we ask that you first contact the supplier of the product.

Paytrail Oyj, business ID: 2122839-7

Innova 2

Lutakonaukio 7

40100 Jyväskylä

www.paytrail.com

Order and payment confirmation

When we have received your order, we will immediately send you an order confirmation by e-mail, which will show your order information. Always check the content of the order confirmation. If you have any questions, contact our customer service immediately. Save the order confirmation if you have to contact customer service. Always check that the content of the order confirmation corresponds to your order.

In the order confirmation, check your own information in particular. If the shipment goes to the wrong delivery address due to incorrect information provided by the customer, we will charge a processing fee of €10 for the transfer of the delivery. Also, check your phone number to receive an arrival notification by mail.

You can contact our customer service with the following information:

info@hujaus.fi

+358400420399

Cancelling an order

You have the right to cancel your order free of charge before we have sent you a delivery confirmation. You can cancel the order by sending a cancellation notice by e-mail info@hujaus.fi Delivery methods and costs Delivery costs to Finland as a package €5.90, free delivery for orders over €150. We always send the products as tracked parcel delivery by Posti. Delivery costs include shipping and packaging costs. You can pick up your order without delivery costs at Kämrinkuja 4 LT 1, arrange a pick-up time by emailing info@hujaus.fi

Delivery time

We aim to process and ship orders on the same or next business day. Our delivery time varies depending on the order and delivery method. The most common delivery time for products that are immediately in stock is 1-3 business days. This may vary due to, for example, the transport company's congestion. Exceptions to the delivery time estimates have been stated if there are out-of-stock products in the shopping cart. We will contact you immediately if there are delays in delivery. If there are Stock products and order products in the same order, we will deliver the entire order in one go. In this case, the delivery time of the entire order depends on the delivery time of the ordered product, the estimate of which is read separately in the ordered products. We are not responsible for delays caused by force majeure or indirect harm caused by delays. The online store informs about unusual delivery times on its website.

Right of return

According to the Consumer Protection Act, the customer has a 14-day exchange and return right for an unused product.

If you want to exchange or return products from your order, send us an email at info@hujaus.fi

Return

  • The return cost is €6/shipment.
  • If you return part of the order, we will not refund the original shipping cost.
  • If you have exceeded the limit of free delivery when placing an order and after returning the total amount of your order remains below this limit, we will charge the original delivery costs. 

 

Exchange

  • The exchange is free of charge once. The right of exchange can be used either for another size of the same product or for a different product, in which case we will refund or collect the price difference.
  • You can exchange more than one product at a time if you wish.
  • If you change products from the same order more than once, we charge the normal shipping cost.


Exchanges and returns are handled through Posti, regardless of the original delivery method.

We process exchanges and returns as soon as possible, but no later than fourteen (14) business days after the shipment arrives.

Effects of the return

We will make a return of the product once we have received the payment method you have used, unless you have expressly agreed otherwise. You must return the goods without delay and no later than 14 days after receiving the shipment. The returned product must be completely unused, clean and unwashed. We will check the condition of the returned products before returning the payment.

Unclaimed Package

Failure to redeem is not the same as a refund or cancellation. For the unclaimed package, we charge 10€ for shipping and handling. Exchange and return instructions Once you have notified us of the exchange via e-mail, carefully package the products and protect them from moisture. Use the original shipping bag for shipping and cover or remove the previous consignment note. Despite the original delivery method, exchanges and returns are handled through Posti. Write the postal customer return number 679830/Viipoke Oy on top of the parcel and take the parcel to Posti's office, not to a parcel locker.

If you return a parcel from abroad, please note that you are responsible for the exchange and return costs from outside Finland.

Keep the receipt of the return shipment until Hujaus (Viipoke Oy) has processed your return. With the receipt, you indicate that you have sent the order. If the return shipment is lost in transit, we will not refund the order if the customer cannot prove the shipment with a receipt.

Problem situations

If the product is lost or damaged during transport or otherwise does not correspond to your order, you must report the error within 14 days in writing to info@hujaus.fi. If the package is clearly damaged during transportation, you must immediately file a complaint with the shipping company of your choice.

Terms of delivery updated 21.8.2026