Exchanges and returns

Right of Return

In accordance with the Consumer Protection Act, customers have a 14-day right of exchange and return for unused products. The right of return does not apply to electronic gift cards.

Please use our exchange and return portal as the primary method for exchanges and returns.

The portal is in Finnish, but you can submit an exchange or return request in English by emailing info@hujaus.fi

Returns

  • Standard Return Fee: A return fee of €6 per shipment applies if you request a refund to your original payment method.

  • Free Return: Returns are free of charge if you choose a gift card as your refund method.

  • Original Shipping Costs: If you return part of an order, the original shipping fee will not be refunded. If your order originally qualified for free shipping and the final total falls below the threshold after the return, the original shipping cost will be charged.

Exchanges

  • First Exchange Free: The first exchange is free of charge. You can exchange for a different size of the same item or a different product (price differences will be refunded or charged accordingly).

  • Multiple Items: You can exchange more than one item at a time.

  • Subsequent Exchanges: If you exchange items from the same order more than once, standard shipping fees will apply.

Processing Times & Notifications

Once you submit an exchange or return request through the portal, you will receive instructions via email. Regardless of the original shipping method, all exchanges and returns are processed via Posti. You will be notified when your returned shipment arrives. Exchanges are processed as quickly as possible, and you will receive a separate notification when the replacement item ships. Returns are processed within 14 business days of confirming receipt. If you prefer not to use the portal or need assistance, email info@hujaus.fi.

Effects of Return

Refunds are issued using the original payment method upon receipt of the returned item, unless a gift card was selected. Items must be returned without delay and no later than 14 days after receiving the delivery. Returned products must be completely unused, clean, and unwashed. The condition of returned items is inspected before issuing a refund.

Uncollected Packages

Failing to collect a parcel is not considered a return or cancellation. A shipping and handling fee of €10 will be charged for uncollected packages.

Exchange and Return Instructions

After submitting a request in the portal, instructions will be emailed to you. Preferably use the original mailing bag and cover or remove the previous shipping label. Include the form or note provided in the delivery with your name and order number. Regardless of the original delivery method, returns are handled via Posti. Write the Posti customer return code 679830/Viipoke Oy on the package and drop it off at a Posti service point (not a parcel locker). If you encounter issues with the portal, notify customer support via email at info@hujaus.fi.

For international returns outside Finland, the customer is responsible for return shipping costs.

Retain the drop-off receipt until Hujaus (Viipoke Oy) confirms receipt of the shipment. If a returned package goes missing during transit, refunds cannot be issued without proof of postage.

Issues and Damaged Goods

If an item is lost, damaged in transit, or does not match your order, notify customer service in writing at info@hujaus.fi within 14 days of delivery. If the package is visibly damaged upon arrival, immediately file a claim with the carrier responsible for the delivery.